DirectStay Privacy Policy & SMS Disclosures
1. Introduction
DirectStay (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, process, disclose, and safeguard your personal data when you use our website, mobile applications, and related services (collectively, the “Platform”). By accessing or using the Platform, you agree to the practices outlined in this Privacy Policy.
This policy is designed to comply with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy regulations.
2. SMS Campaign Details & Disclosures
DirectStay offers SMS notifications to enhance your rental experience and provide secure account access. These may include:
- Two-Factor Authentication (2FA) messages
- Property-ready alerts
- Check-in and check-out reminders
- Urgent rental updates
By opting in, you agree to receive recurring text messages from DirectStay. Message frequency varies. Message and data rates may apply.
How to Opt Out
You may opt out at any time by replying STOP to any DirectStay message. For help, reply HELP or contact us:
- Email: support@directstaynow.com
- Phone: (512) 623-9199
We do not sell your personal information. All data is handled in accordance with this Privacy Policy.
3. Information We Collect
3.1 Personal Information
We collect personal information that you voluntarily provide when registering, booking, or interacting with our Platform, including:
- Contact Information: Name, email address, phone number, and mailing address.
- Account Information: Username, password, profile details, and preferences.
- Transaction Information: Payment details, booking history, and relevant financial information.
- Verification Information: Government-issued ID (when required).
3.2 Usage and Device Information
We automatically collect certain information when you interact with our Platform, such as:
- IP address, browser type, operating system, referring pages, and interaction data
- Device identifiers, mobile network details, and device specifications
- Cookies and similar technologies (see Section 5)
4. How We Use Your Information
- Provide & Enhance Services: Bookings, transactions, and user experience improvements
- Communications: Alerts, updates, and support messages
- Security & Compliance: Protect the Platform and comply with laws
- Analytics & Development: Improve service quality
- Marketing: Personalized campaigns with consent
7. Data Retention
We retain personal data only as long as necessary for service delivery and compliance with applicable laws. When no longer required, data is securely deleted or anonymized.
8. Data Security
We implement industry-standard security measures to protect personal information. However, no method of transmission or storage is 100% secure.
9. International Transfers
Your information may be transferred to and processed in countries other than your own. We apply appropriate safeguards to meet cross-border privacy requirements.
10. Your Rights
10.1 GDPR Rights (EEA Residents)
You may have the right to access, rectify, erase, restrict processing, receive a copy (portability), object to processing, and withdraw consent where processing is based on consent.
10.2 CCPA Rights (California Residents)
You may have the right to know, delete certain information, and opt out of data “sales.” DirectStay does not sell personal data.
To exercise your rights, see Section 13 (Contact Us).
11. Children’s Privacy
We do not knowingly collect personal information from individuals under 18. If we become aware of such collection, we will promptly delete the data.
12. Changes to This Policy
We may update this policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Platform after changes means you accept the updated policy.
13. Contact Us
DirectStay Legal & Privacy Department
📧 Email: hello@directstaynow.com
📍 Address: 1718 Capitol Ave., Cheyenne, WY 82001
📞 Phone: 941.763.9208